Legal notice
Legal Notice (Specified Commercial Transactions Act)
Seller
Thread & Co., Inc.
Representative
Tatsuyoshi Otsuka
Business Address
US Building 8F
1-6-15 Hirakawacho, Chiyoda-ku
Tokyo 102-0093
Japan
Telephone
+81 70-9092-8443
For inquiries, please contact us by email whenever possible.
Product Prices
Product prices are displayed on each product page. Prices are shown either inclusive or exclusive of applicable taxes, as indicated.
Additional Charges
The following additional charges may apply:
- Shipping fees
- Payment processing fees (if applicable)
- Internet connection and communication charges incurred by the customer
Payment Methods
We accept the following payment methods:
- Credit Cards
- Shop Pay
- Apple Pay
- Google Pay
- Other payment methods available at checkout
Payment Timing
Payment is due and processed at the time your order is placed.
Shipping
Orders are generally shipped within 5–14 business days after payment confirmation.
Made-to-order and custom-made products require additional production time, as specified on the relevant product page or communicated individually.
International delivery times may vary depending on the destination country, customs clearance, and shipping carrier.
Delivery Method
Products are handcrafted and shipped internationally from our atelier in Phnom Penh, Cambodia.
Returns, Exchanges, and Cancellations
Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and cancellations.
If a product arrives damaged, defective, or incorrect, we will provide an appropriate replacement or refund in accordance with our policy.
Defective Products
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
After confirming the issue, we will arrange a replacement, repair, or refund as appropriate.
Product Availability
Inventory varies by product.
Many of our products are one-of-a-kind, and availability is limited while supplies last.
Product Information
Many TATZU products are handcrafted using authentic vintage Japanese kimono fabrics.
Because each item is individually made from vintage materials, slight variations in color, texture, pattern placement, and natural signs of age are considered part of the product's unique character and are not regarded as defects.