Terms of service
Terms of Service
Introduction
This website and online store (collectively, the “Site”) are operated and provided by Thread & Co., Inc. (the “Company”), which operates the brand TATZU.
By accessing or using the Site, or by purchasing any product or service through the Site, you agree to be bound by these Terms of Service and all policies published on the Site.
If you do not agree to these Terms of Service, you may not use the Site or any of our services.
Use of the Site
By using the Site, you represent that you have reached the age of majority in your country or region of residence, or, if you are a minor, that you have obtained the consent of a parent, guardian, or other legal representative.
You may not use the Site or any of our products or services for any unlawful, fraudulent, or unauthorized purpose.
You must not transmit any viruses, malware, or other harmful programs or code that may affect the operation, functionality, or security of the Site.
Products
TATZU offers one-of-a-kind pieces reconstructed from vintage Japanese kimono, original designs, custom-made items, made-to-order products, and other related products.
Vintage materials may show signs of age and previous use, including variations in color and texture, irregularities in weaving or dyeing, slubs in the fabric, minor scratches, rubbing, or other traces of wear.
These characteristics are part of the unique nature of vintage materials that have existed over many years and, unless the Company determines that they materially affect the quality or usability of the product, they will not be considered defects.
Because our products are handmade and each material is unique, slight variations may occur in measurements, stitching, pattern placement, color, shape, and overall finish.
Before making a purchase, please carefully review the product description, size information, materials, photographs, and any applicable notes or precautions.
Product Images and Display
The Company makes every reasonable effort to display the colors, textures, shapes, and details of its products as accurately as possible.
However, the actual color or texture of a product may appear different depending on your monitor, device, browser, screen settings, lighting, or viewing environment.
Unless otherwise expressly stated in the product description, props, clothing, accessories, furniture, and other items shown in product images are not included with the product being sold.
Images featuring models are provided for styling and fit reference only. The actual fit and silhouette may vary depending on the wearer’s body shape, height, and styling method.
Orders and Formation of the Sales Contract
After you complete the checkout process, an automated order confirmation email may be sent to the email address you provided.
This automated email only confirms that your order has been received and does not guarantee that a sales contract has been formed.
A sales contract is formed when the Company has reviewed the order details, inventory availability, and payment status and has accepted the order.
The Company may cancel all or part of an order, limit the quantity purchased, or refuse to sell products or provide services, whether before or after accepting the order, in any of the following circumstances:
- The product is out of stock or has been discontinued.
- There is an obvious error in the listed price, inventory, specifications, or other information.
- Payment has not been completed or payment details cannot be verified.
- The order information contains false statements, errors, or omissions.
- The Company reasonably determines that the order is fraudulent, intended for unauthorized resale, or otherwise inappropriate.
- The customer fails to respond to a request for confirmation from the Company.
- The product cannot be shipped due to the destination, applicable laws, or restrictions imposed by the shipping carrier.
- The Company otherwise reasonably determines that accepting or fulfilling the order would be difficult or inappropriate.
If the Company cancels an order after receiving payment, the amount paid will be refunded through an appropriate method, except where deductions are permitted by applicable law or separately agreed with the customer.
Inventory of One-of-a-Kind Products
Some TATZU products are one-of-a-kind or available only in limited quantities.
If multiple customers place orders for the same product at approximately the same time, or if a product is sold through a channel other than the online store, the inventory shown on the Site may differ from the actual available inventory.
In such cases, the Company may cancel the order. If payment has already been received, the amount paid will be refunded.
Prices and Payment
Product prices are the amounts displayed on the Site.
Shipping charges, customs duties, import taxes, value-added taxes, local taxes, customs clearance fees, payment processing fees, and other charges may apply separately.
Except for fees that the Company expressly states will be collected at checkout, any customs duties, import taxes, local taxes, customs clearance fees, or other charges imposed in the destination country or region will generally be the responsibility of the customer.
Please refer to the relevant product page, checkout page, and Shipping Policy for further details.
The Company may change product prices, shipping charges, specifications, sales conditions, and service details without prior notice.
However, for sales contracts formed before a price change, the price confirmed at the time of purchase will generally apply, except in cases of an obvious pricing error.
Customers must provide accurate and current billing information, shipping information, and contact details when making a purchase.
Custom Orders and Made-to-Order Products
Custom orders and made-to-order products are produced based on discussions and specifications confirmed between the customer and the Company.
The design, materials, measurements, specifications, price, payment terms, estimated completion date, and other conditions will be based on the details confirmed between the Company and the customer.
Once production has begun, the following will generally not be accepted:
- Cancellation of the order
- Major changes to the design or specifications
- Returns or exchanges for reasons attributable to the customer
- Refunds for reasons attributable to the customer
Due to the condition of vintage materials, material availability, or production requirements, minor adjustments to the previously confirmed design or specifications may be necessary. In such cases, the Company will contact the customer when appropriate.
Estimated completion dates and delivery dates are provided as guidelines only and may change due to material sourcing, production progress, shipping conditions, or other unavoidable circumstances.
If differences in size or specifications arise because measurements, images, instructions, or other information provided by the customer were inaccurate or incomplete, the Company may refuse a return, exchange, complimentary alteration, or refund, except where the Company is responsible.
Shipping, Returns, and Refunds
Shipping, shipping charges, estimated delivery times, customs duties, import taxes, customs clearance, delivery delays, refusal of delivery, prolonged absence, incorrect addresses, shipping damage, and other delivery-related matters are governed by our Shipping Policy.
Order cancellations, returns, exchanges, and refunds are governed by our Return and Refund Policy.
Please review these policies before completing your purchase.
Intellectual Property Rights
All copyrights, trademarks, and other intellectual property rights relating to product designs, garment designs, patterns, sewing patterns, photographs, images, videos, illustrations, text, logos, brand names, trademarks, graphics, layouts, and other content displayed or used on the Site belong to the Company or to third parties with valid rights.
Without the prior written permission of the Company or the relevant rights holder, you may not use such content for any of the following purposes or in any of the following ways:
- Copying, reproducing, republishing, adapting, editing, or modifying
- Selling, reselling, distributing, or publicly transmitting
- Manufacturing products, producing imitations, or developing similar products
- Using the content for commercial purposes
- Posting the content without permission on social media, websites, advertisements, or other media
- Using the content for AI training, machine learning, dataset creation, or automated data collection
- Using the content in a way that falsely suggests an association with the Company or a third party’s products, services, or brand
- Any other use that infringes the rights or legitimate interests of the Company or a third party
Purchasing a product does not transfer any intellectual property rights in the product design, pattern, sewing pattern, images, or other materials to the customer.
Intellectual Property Rights Relating to Custom Orders
Unless otherwise agreed in writing, all intellectual property rights relating to designs, sewing patterns, production methods, specification documents, prototypes, samples, photographs, and other materials created by the Company for a custom order or made-to-order product will remain with the Company.
For any logos, images, documents, text, designs, or other materials provided by the customer, the customer represents and warrants that they have all rights and permissions necessary to provide such materials to the Company and to authorize their use in production.
The Company may refuse to produce any item that it reasonably determines infringes, or may infringe, the rights of a third party.
If a dispute with a third party arises from materials or instructions provided by the customer, the customer will resolve the dispute at their own responsibility and expense, except where the Company is responsible.
Prohibited Conduct
When using the Site or any of our services, you must not engage in any of the following conduct:
- Violating any law, regulation, or public policy
- Providing false or misleading information
- Using fraudulent payment methods or another person’s information without authorization
- Attempting to obtain Company products through fraudulent or improper means
- Infringing the intellectual property rights, privacy rights, or other rights of the Company or a third party
- Defaming, threatening, harassing, or discriminating against the Company or any third party
- Interfering with the systems, security, operation, or functionality of the Site
- Improperly collecting, scraping, extracting, or reproducing information from the Site
- Transmitting viruses, malware, or other harmful code
- Using the Site or services for commercial purposes without the Company’s permission
- Engaging in any other conduct that the Company reasonably determines to be inappropriate
The Company may suspend or refuse access to the Site or services where it reasonably determines that a customer has violated, or is likely to violate, these prohibitions.
Third-Party Services and Links
The Site may use services, tools, or websites provided by third parties for payment processing, shipping, analytics, social media, or other purposes.
Third-party services and websites are provided subject to the terms of service and privacy policies established by the respective providers.
Except where the Company is responsible, the Company will not be liable for services, content, products, or transactions provided by third parties.
Changes to or Suspension of Services
The Company may change, suspend, or discontinue all or part of the Site, products, services, functions, content, or sales methods without prior notice when necessary.
The Site or services may be temporarily unavailable due to system failures, maintenance, communication failures, natural disasters, legal requirements, or other circumstances.
Disclaimers and Limitation of Liability
The Company makes reasonable efforts to ensure that the information published on the Site is accurate, complete, and current, but does not guarantee that it will always be entirely accurate, complete, or up to date.
The Company will not be responsible for losses or damages caused by communication failures, system failures, third-party service malfunctions, carrier delays, customs procedures, import or export restrictions, natural disasters, or other events beyond the Company’s reasonable control.
Where the Company is liable for damages, its liability will be limited to the amount actually paid by the customer to the Company for the relevant product or service, except in cases of willful misconduct, gross negligence, or where such limitation is not permitted by applicable law.
Nothing in these Terms of Service excludes or limits the Company’s liability to the extent such exclusion or limitation is prohibited under the Consumer Contract Act of Japan or any other applicable law.
Severability
If any provision of these Terms of Service is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms of Service and all transactions conducted through the Site will be governed by and interpreted in accordance with the laws of Japan.
Any dispute arising between the Company and a customer in connection with the Site, the services, or these Terms of Service will, unless otherwise required by law, be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.
However, nothing in this section excludes any mandatory rights or consumer protections applicable in the customer’s country or region of residence.
Changes to These Terms of Service
The Company may revise these Terms of Service as necessary due to changes in laws, changes to its services, or other circumstances.
The revised Terms of Service will take effect when they are posted on the Site or on another date specified by the Company.
By continuing to use the Site or services after the revised Terms of Service take effect, you will be deemed to have agreed to the revised terms, except where applicable law requires your separate consent.
Contact Information
For questions regarding these Terms of Service, please contact us through the contact form or using the information below.
Operating Company
Thread & Co., Inc.
スレッド・アンド・コー株式会社
Brand Name
TATZU
Address
US Building 8F
1-6-15 Hirakawacho, Chiyoda-ku
Tokyo 102-0093, Japan
Telephone
+81-70-9092-8443