Refund policy
Return & Refund Policy
Returns & Exchanges
This policy sets out the conditions for returns, exchanges, and refunds for products purchased from TATZU.
Please inspect your order promptly upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or other suitable remedy.
Returns and Exchanges for Customer Convenience
Returns or exchanges will not be accepted for any of the following reasons:
- The product does not match your personal expectations.
- The size does not fit.
- The fit or silhouette differs from your expectations.
- You placed the wrong order.
- You wish to cancel your order for personal reasons.
- The product has been worn or used.
- Original tags have been removed.
- The product has been damaged, altered, or soiled after delivery.
Please carefully review the product description, size information, photographs, and product notes before placing your order.
Custom Orders & Made-to-Order Products
Custom-made items, made-to-order products, and products modified to your individual specifications cannot be canceled, returned, exchanged, or refunded once production has begun.
Vintage Kimono Materials
TATZU creates many of its products using authentic vintage Japanese kimono fabrics.
Vintage materials may naturally display characteristics such as changes in color or texture due to age, irregular weaving or dyeing, slubs in the fabric, minor abrasions, or signs of previous use.
These characteristics are part of the unique nature of vintage materials and are not considered defects unless the Company determines that they materially affect the quality or usability of the product.
Returns or exchanges will not be accepted for these natural characteristics.
Exchanges for One-of-a-Kind Products
Many TATZU products are one-of-a-kind or produced in very limited quantities.
As a result, if an exchange is requested, an identical replacement may not be available.
If the Company is responsible for the issue and a replacement cannot be provided, we will offer a refund or another appropriate solution.
Sale Items
Sale items, gift cards, and any products marked as non-returnable are not eligible for return or refund.
Return Procedure
If you wish to request a return, please contact us within 7 days of receiving your order.
Returns sent without prior authorization may be refused.
Return instructions and the appropriate return address will be provided after your request has been reviewed.
Return Shipping Costs
If the return is due to a defective product, shipping damage, an incorrect item, or any other error on our part, we will cover the return shipping costs.
If a return is accepted for any other reason, the customer is responsible for the return shipping costs.
Refunds
Once the returned item has been received and inspected, we will process your refund if it meets the conditions of this policy.
Refunds will generally be issued using the same payment method used for the original purchase.
Depending on your credit card provider or payment service, it may take additional time before the refunded amount appears in your account.
Shipping charges, taxes, and applicable fees eligible for refund will be handled in accordance with this Return & Refund Policy and our Shipping Policy.
Customs Duties & Refused Deliveries
If an order is returned due to unpaid customs duties, import taxes, customs clearance fees, refusal of delivery, an incorrect shipping address, prolonged absence, or any other reason attributable to the customer, the matter will be handled in accordance with our Shipping Policy.
If a refund is approved, the original shipping charges, return shipping costs, customs duties, import taxes, customs clearance fees, storage charges, and any other costs incurred as a result of the return are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our contact form or by another contact method designated by the Company.