Privacy policy

Privacy Policy

Last Updated: July 23, 2026

1. Introduction

Thread & Co., Inc. ("Company", "we", "our", or "us") operates the TATZU online store ("Site") and provides products and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our Site, purchase our products, contact us, or otherwise use our Services.

By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect the following information that you voluntarily provide:

  • Full name
  • Company name (optional)
  • Shipping address
  • Billing address
  • Telephone number
  • Email address
  • Order details
  • Customer service inquiries
  • Custom order information
  • Account information
  • Reviews, comments, and other content you submit

Payment Information

Our store uses Shopify Payments and other secure payment providers.

Payment card information is processed directly by the applicable payment provider. We do not store complete credit card numbers or other sensitive payment credentials.

Information Collected Automatically

When you use our Site, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Cookies
  • Date and time of access
  • Pages viewed
  • Referring URLs
  • Browsing activity
  • Shopping cart information
  • Purchase history
  • Search history within the Site

3. How We Collect Information

We collect personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Request a custom order
  • Submit reviews
  • Subscribe to newsletters
  • Use our Site through cookies and similar technologies
  • Interact with Shopify or other service providers supporting our Services

4. How We Use Your Information

We use your information for purposes including:

  • Processing orders
  • Shipping products
  • Payment processing
  • Providing customer support
  • Producing custom-made products
  • Managing returns and exchanges
  • Improving our products and services
  • Operating and maintaining the Site
  • Fraud prevention
  • Security monitoring
  • Compliance with legal obligations
  • Sending important service-related communications
  • Marketing communications where permitted by law or with your consent
  • Internal analytics and business improvement

5. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell our products and services.

Your personal information may be collected, processed, stored, and managed by Shopify as necessary to operate the Site, process payments, fulfill orders, prevent fraud, and provide related services.

Shopify's handling of personal information is governed by Shopify's own Privacy Policy.

6. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information only in the following circumstances:

  • With your consent
  • When required by applicable law or legal process
  • To protect the rights, property, or safety of our customers, our business, or others
  • To shipping carriers for order fulfillment
  • To payment processors for payment processing
  • To trusted service providers that support our business operations
  • In connection with a merger, acquisition, business transfer, or corporate reorganization
  • As otherwise permitted or required by applicable law

7. Service Providers

We may share personal information with carefully selected third-party service providers that assist us in operating our business, including:

  • Shopify Inc.
  • Payment service providers
  • Shipping and logistics companies
  • Website hosting providers
  • Cloud storage providers
  • Email communication services
  • Analytics providers
  • IT and security service providers

These providers are permitted to use your information only as necessary to perform services on our behalf.

8. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to provide and improve our Services.

Cookies may be used to:

  • Enable core website functionality
  • Remember your shopping cart
  • Maintain your login session
  • Analyze website traffic
  • Improve website performance
  • Prevent fraud
  • Personalize your shopping experience
  • Display relevant products and advertisements

You may disable or delete cookies through your browser settings.

Please note that some features of the Site may not function properly if cookies are disabled.

9. Analytics

We may use Google Analytics and other analytics tools to better understand how visitors use our Site.

These services may collect information through cookies and similar technologies.

The information collected generally does not directly identify individual users.

10. Advertising

We may use Shopify and other advertising partners to display advertisements that may be relevant to your interests.

These services may use cookies and similar technologies to measure advertising performance and personalize advertisements.

You may manage advertising preferences through your browser settings or by using the opt-out tools provided by applicable advertising providers.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

When personal information is no longer required, it will be securely deleted or anonymized.

12. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

Our Site uses SSL/TLS encryption to help protect information transmitted through the Site.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. International Data Transfers

Thread & Co., Inc. is incorporated in Japan, while our products are handcrafted and shipped from our atelier in Phnom Penh, Cambodia.

Because we use Shopify and other international service providers, your personal information may be transferred to, stored in, or processed in countries including Japan, Cambodia, Canada, the United States, and other jurisdictions where our service providers operate.

Where required by applicable law, we take appropriate measures to ensure that such transfers are protected by suitable safeguards.

14. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or updating of your personal information
  • Request deletion of your personal information
  • Request restriction of or object to certain processing activities
  • Request a copy of your personal information in a portable format
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

We may request information necessary to verify your identity before processing your request.

15. Children's Privacy

Our Services are not intended for children who are not legally able to enter into contracts under applicable law.

If a minor uses our Services, the consent of a parent or legal guardian is required.

If we become aware that personal information has been collected without the necessary consent, we will take appropriate steps in accordance with applicable law.

16. Third-Party Websites

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

Any revised version will become effective when posted on this Site unless otherwise required by applicable law.

18. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.

Thread & Co., Inc.

US Building 8F
1-6-15 Hirakawacho, Chiyoda-ku
Tokyo 102-0093
Japan

Brand: TATZU

Email: tatzu.official@gmail.com

Phone: +81 70-9092-8443

You may also contact us through the contact form available on our website.